MAHMOUD's CV
MAHMOUD SHAWKY MOHAMED ELTORKY
Senior Islamic Finance Executive | Islamic Finance
Profile summary
Senior Islamic Finance Executive with 11 years of progressive experience in Islamic financial products and customer operations management. Track record of developing marketing strategies, providing specialized financial advisory services, and managing client relationships to meet sales targets. Dedicated to maintaining operational accuracy, coaching team members, and ensuring compliance with financial principles.
Career highlights
Islamic Finance Strategy: Developed marketing strategies focused on Islamic covered cards and personal finance to boost sales of Islamic financial products.
Client Relationship Management: Built relationships with existing and potential clients to ensure sales targets were met while providing financial advisory services.
Financial Reporting and Reconciliation: Conducted weekly reconciliation of cash inflows and outflows and reviewed accounts department activities to prepare monthly sales reports.
Customer Operations Management: Handled incoming calls and customer queries, managed payment collections, and prepared detailed reports for managerial review.
Key skills
Professional experience
Directs marketing strategies for Islamic financial products, focusing on Islamic covered cards and personal finance. Oversees team performance development and client relationship management to achieve sales targets while delivering specialized financial advisory services aligned with Islamic principles.
- Trains and monitors team members to support professional skill development and goal achievement.
- Builds client relationships to secure sales target completion across existing and potential accounts.
- Analyzes product performance data to drive continuous operational improvement.
Managed daily shop operations and administrative functions in the UAE, directing customer service workflows and financial reporting processes. Facilitated departmental communications and staff onboarding while maintaining End-to-end operational logs and management reports.
- Conducted weekly reconciliation of cash inflows and outflows alongside customer payment collections to maintain financial accuracy.
- Handled incoming calls and customer queries while overseeing internal and external correspondence related to shop operations.
- Welcomed new employees and facilitated orientation programs across relevant departments.
Education
Tourist Guidance
Languages
Arabic · Native
English · Professional